Audit & Crawl Issues
If your audit is stuck, pages are missing, or reports aren’t generating, this guide will help you resolve the issue.
Audit Stuck “In Progress”
If your audit has been showing “Audit in progress…” for more than 24 hours:
- Check your site accessibility — Visit your website to confirm it’s online and loading normally
- Bot protection — Firewalls, Cloudflare rules, or security plugins may be blocking our crawler. See whitelisting crawler IPs
- Large sites take longer — Sites with 10,000+ pages can take several hours to fully crawl
- Request a retry — Contact support at hello@seojuice.io and we can restart the crawl
SEOJuice automatically retries failed pages, so brief outages usually resolve themselves.
Report Not Generating
If you click “Generate Report” and nothing happens:
- Wait a few minutes — Report generation runs in the background and can take time depending on site size
- Check if a crawl is already running — Only one crawl/report can run at a time for a website
- Refresh the page — Sometimes the UI doesn’t update immediately. Refresh your dashboard after a few minutes
- Try again — If the report still hasn’t appeared after 30 minutes, try generating it again
If repeated attempts fail, contact support with your website URL and we’ll investigate.
Pages Count Dropped to Zero
If your dashboard previously showed pages but now shows 0:
Common causes:
- Re-crawl in progress — During a full re-crawl, page counts may temporarily reset. Wait for the crawl to complete (usually a few hours)
- Domain change — If your site URL changed (even http → https), SEOJuice treats it as a new site. Verify the domain in your settings matches your live site
- Site was down during crawl — If your site was unreachable during the scheduled crawl, pages may not have been indexed. They’ll return on the next successful crawl (within 24–72 hours)
- Bot protection — A new firewall rule or security update may be blocking the crawler
What to do:
- Wait 24 hours for the next automatic crawl cycle
- Verify your site is accessible (not returning errors)
- Check that no new bot protection rules are blocking SEOJuice
- Contact support if pages don’t return after 48 hours
”Failed to Load Content with Proxy” Error
This error means our crawler couldn’t access some or all of your pages.
Common causes and fixes:
| Cause | Fix |
|---|---|
| Cloudflare Bot Protection | Whitelist SEOJuice crawler IPs |
| Security plugin blocking | Add SEOJuice user agent or IPs to your allowlist |
| Site under heavy load | The crawl will retry automatically — no action needed |
| Geographic restrictions | Ensure your site is accessible from EU servers |
| Authentication required | Pages behind login walls can’t be crawled |
SEOJuice automatically retries failed pages on subsequent crawl cycles.
Crawl Frequency
Understanding when SEOJuice crawls your site:
| Schedule | What Happens |
|---|---|
| Every 24 hours | Sitemap is checked for new or changed pages |
| Every 72 hours | Full website crawl — all pages are re-analyzed |
| On demand | Request a manual re-crawl by contacting support |
Audit Data Seems Wrong
If audit results don’t match what you see on your site:
- Caching — Your CDN or caching plugin may be serving outdated content to the crawler. Purge your cache and wait for the next crawl
- JavaScript rendering — Some content loaded via JavaScript may not be visible to the crawler at crawl time
- Recent changes — If you just made changes, wait for the next crawl cycle (24–72 hours) for results to update
Still Having Issues?
Contact support at hello@seojuice.io with:
- Your website URL
- What you expected vs. what you’re seeing
- When the issue started
- Any recent changes to your site or hosting